We believe that each and every customer is very important to us. We want to ensure you have a positive shopping experience with us. We strive to completely satisfy all of our devoted customer. We guarantee any form of return, refund, or exchange if you receive your package damaged, defective, or with the wrong product in order to assure your pleasure. The replacement item or exchange package will be provided without cost. Please review our Return and Refund policy for additional details.
RETURN POLICY:
1. The Customer , or whoever is in charge of receiving your parcel , must check in front of the delivery man. There will be neither an exchange nor a return once the delivery person has left. Please contact our support team if your product is delivered broken, faulty, inaccurate, or has any size or pricing issues.Click hereto message us or call us at01310 202026
2. If you received your parcel and an item is missing , we request you to contact our support team in front of the delivery man and let us know about the item that you didn't receive or any other issue. We will then place another exchange order at your given address and dispatch it right away. The new parcel with the missing item will be sent free of charge and you will receive the parcel within 2-5 working days.
3. If you received a damaged item, we request that you contact our support team in front of the delivery man and let us know about the damaged product. After we confirm, please return the damaged product to the delivery man. We will place an exchange order at your given address as soon as we receive the damaged product, and we will dispatch it right away. The exchange parcel with the intact item will be sent free of charge. This exchange policy will only be applicable when a customer purchases only one item from us, and that single item from that particular order is damaged.
4. For more than one damaged item, we humbly request that you contact our support team in front of the delivery man and keep the parcel with you unless and until we send the new exchange parcel to your given address. Other than that, you will have to send us pictures or videos of the invoice and the damaged items that you received as proof so that we can confirm your new exchange order and dispatch it right away for free. At the time of receiving the new exchange parcel, you will have to repack the old parcel as it was and return it to the delivery man. This exchange policy will only be applicable when a customer purchases multiple items (atleast more than 2) from us .
5. If a customer orders any item or product by mistake they can exchange it for another product, subject to certain restrictions. The amount paid or to be paid by the customer is non-refundable . Only the product itself may be changed for the item the customer wants. The item must be in the same condition as when the customer received the package in order for this sort of exchange to be valid.If the customer damages or opens the product in any way , the exchange request will not be honored.
β€ The customer will initially need to return the item to our address. One of our representatives will inspect the item after getting it. If everything is in perfect condition and there are no damage concerns, we will place a new exchange order for the products you want. The customer will be responsible for paying both the delivery and return charges because the mistake was caused by the customer. Approximately , 3 to 10 working days should be allowed for receiving and shipping the new exchange order. Please contact our customer service staff if you have any additional questions about your new exchange order.
β€ If any of the following problems are detected with your order, your request for an exchange will not be honored:
1. If the item is damaged
2. If the customer uses and opens the product
3. If the customer breaks the seal or the tape of the product
4. If the item is not received in the same condition as when it was delivered
The returned Item will be given to the customer once again if any issues are detected. No exchange or refund will be granted for the damage caused by the customer.
Makeup items or other products that require swatching or shade matching are not eligible for any form of exchange, return or refund. So , it is very crucial to check the package in front of the delivery man. However , the customer cannot open and swatch the product. Any type of exchange , return or refund will be invalid if the customer even momentarily opens the product.
Valid reasons to return an item:
β€ Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. product bottle or tube leaked)
β€ Delivered product is incomplete (i.e. has missing items and/or accessories)
β€ Delivered product is incorrect (i.e. wrong product/size/colour, or expired)
β€ Delivered product does not match product description or picture
Not Valid To Return & Refund:
β€ If the product is damaged or broken (Damaged by customer)
β€ If the product is used or swathed by the customer
β€ If the productβs packaging is creased or damaged by the customer
β€ If the customer breaks the seal or tape provided with the product
β€ If the product or item is not checked in front of the delivery man
β€ You are not eligible for a refund, return or exchange if you change your mind after ordering a product and do not like the smell, texture, color, or design of the item
β€ Any return or refund will not be accepted if the product received by us is not in the same condition as it was sent by us.
β€ Products such as Fragrance, sexual wellness, Food supplements, Shapewear, lipstick, foundation, eye shadow, any kind of compact, highlighter, blush, kajal, and concealer, products on clearance sale are not eligible for any form of exchange, return or refund. The customer cannot open or swatch such products. Any type of exchange, return or refund will be invalid if the customer even momentarily opens the product. However, if the item is damaged, an exchange or refund will be taken into consideration.
REFUND POLICY:
β€ We don't process refund for orders which are in 'Shipped'. We only process refund for Cancel, Pending or Returned orders. If your order is shipped, you are requested to check with the 3rd Party Logistics Provider first to whom your consignment is provided.
β€ After getting your refund request, our team will process the refund after cross checking and verifying whether your product has reached to you or not.
β€ Please provide your details such as Order No, Order Date, Contact No. (the number from which your order was created), payment method (Bkash/Nagad/SSLCommerz) and any other relevant information.
β€ For Bkash and Nagad payment, we disburse our refund only via Bkash. Please provide your preferred Bkash number in which you want to receive your refund. (Ideally the number should be same through which you paid via Nagad/Bkash). bkash refund processing from our end it may take 1-3 working days.
β€ If you pay via your debit/credit card (via SSLCommerz) and make a refund request, after cross checking and processing from our end it may take 7-10 working days from the end of SSLCommerz to disburse your refund.
