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Frequently Asked Questions
How long does the delivery take?
Please Check It On Our Delivery Information Page.Click here
How much does delivery cost?
Please Check It On Our Delivery Information Page.Click here
Can I change / cancel an order?
Can discounts and promotional codes be combined?
Does Klassy Missy Sell authentic products?
What is your return policy and exchange policy?
Please check it on our Return & Refund Policy Page.Click here
An item in my order was damaged in transit! What do I do?
Oh no, weβre so sorry to hear this! Please inbox our Facebook page or email us hello@klassy.com.bd
with your order number, full name and an image of the damaged item and weβll be happy to help you!
Also if possible check our Return & Refund Policy Page.Click here
An item is missing from my package! What should i do?
Weβre so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. The Customer , or whoever is in charge of receiving your parcel , must check in front of the delivery man. There will be neither an exchange nor a return once the delivery person has left. Please contact our support team if your product is delivered broken, faulty, inaccurate, or has any size or pricing issues.Click hereto message us or call us at01310 202026
Why is Alcohol found in some products on Klassy Missy?
Great question! Alcohol or Alcohol Denat is found in many cosmetic products and has a variety of purposes in cosmetics. It acts as an anti-foaming agent, astringent, antimicrobial agent, and a solvent. It also helps deliver the active ingredients of a product and make products absorb and dry faster on the skin. It is not a harmful ingredient to the skin and is particularly beneficial for those with oily and/or acne-prone skin type.
You can read more about it on Klassy blog
My new products are breaking me out! Why is this happening?
Your skin could be going through a period of βpurgingβ, which is a term used to describe the adjustment period your skin goes through when youβre using a new product. You can read more about it on our Klassy Blog
Skin care is all about trial and error and the only sure way to find out what is right for your skin is simply to try them out one by one. Whenever introducing new products into your current skincare routine, try only one or two new products at a time and gradually incorporate them into your skin care routine. This way, you know the exact effects of the product, and you help your skin adjust to the new product.
But if irritation continues, you might be allergic to one or more of the ingredients, in which case you should stop using the product!
If I use whitening products, will my skin tone literally change shades?
What products are unsafe for me to use while I am pregnant/nursing?
The general consensus is that topical skin care products that are not prescribed by a doctor are completely safe to use during pregnancy and while nursing. You can read more about this on Our Klassy blog
Having said that, we always recommend speaking with your doctor and taking the precautionary measures you see fit throughout your pregnancy. We want you to feel assured that youβre using only the right products for your precious little one!