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Klassy Missy is the largest online retailer of premium beauty products in Bangladesh and one of the fastest growing Beauty E-commerce Company In Bangladesh. Category Banner One
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Frequently Asked Questions

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How long does the delivery take?

Please Check It On Our Delivery Information Page.Click here

How much does delivery cost?

Please Check It On Our Delivery Information Page.Click here

Can I change / cancel an order?
We aim to honor all change or cancellation requests but is not guaranteed. If you contact us before the products are shipped, there is a higher probability for successfully changing or cancelling the order per request.
Can discounts and promotional codes be combined?
Unfortunately only one discount/promotional code can be used per order.
Does Klassy Missy Sell authentic products?
Klassy Missy import and sell 100% genuine high end Cosmetic products which are directly sourced from the brands & authorized distributors.
What is your return policy and exchange policy?

Please check it on our Return & Refund Policy Page.Click here

An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! Please inbox our Facebook page or email us

with your order number, full name and an image of the damaged item and we’ll be happy to help you!

Also if possible check our Return & Refund Policy Page.Click here

An item is missing from my package! What should i do?

We’re so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. The Customer , or whoever is in charge of receiving your parcel , must check in front of the delivery man. There will be neither an exchange nor a return once the delivery person has left. Please contact our support team if your product is delivered broken, faulty, inaccurate, or has any size or pricing issues.Click hereto message us or call us at01310 202026

Why is Alcohol found in some products on Klassy Missy?

Great question! Alcohol or Alcohol Denat is found in many cosmetic products and has a variety of purposes in cosmetics. It acts as an anti-foaming agent, astringent, antimicrobial agent, and a solvent. It also helps deliver the active ingredients of a product and make products absorb and dry faster on the skin. It is not a harmful ingredient to the skin and is particularly beneficial for those with oily and/or acne-prone skin type.

You can read more about it on Klassy blog

My new products are breaking me out! Why is this happening?

Your skin could be going through a period of ‘purging’, which is a term used to describe the adjustment period your skin goes through when you’re using a new product. You can read more about it on our Klassy Blog

Skin care is all about trial and error and the only sure way to find out what is right for your skin is simply to try them out one by one. Whenever introducing new products into your current skincare routine, try only one or two new products at a time and gradually incorporate them into your skin care routine. This way, you know the exact effects of the product, and you help your skin adjust to the new product.

But if irritation continues, you might be allergic to one or more of the ingredients, in which case you should stop using the product!

If I use whitening products, will my skin tone literally change shades?
No. We do not sell any products with bleaching or whitening ingredients. Products with names or descriptions that include the word “whitening” simply mean ‘brightening,’ and they help even out your skin tone and brighten your overall complexion. Your skin will not literally turn ‘white’.
What products are unsafe for me to use while I am pregnant/nursing?

The general consensus is that topical skin care products that are not prescribed by a doctor are completely safe to use during pregnancy and while nursing. You can read more about this on Our Klassy blog

Having said that, we always recommend speaking with your doctor and taking the precautionary measures you see fit throughout your pregnancy. We want you to feel assured that you’re using only the right products for your precious little one!

My Vitamin C product has turned yellow. Is this normal?
Yes, it’s completely normal! In fact, turning yellow is Vitamin C’s natural process of oxidization – all Vitamin C products will gradually oxide and turn yellow over time. This means the effectiveness of Vitamin C products diminishes over a period of time, but it is not harmful to continue using on your skin in any way. We recommend keeping Vitamin C products, along with other products containing actives, out of sunlight and direct heat so you can keep them fresh as long as possible.
Can I use these products if I’m a male?
1000% yes. Whatever the outer packaging may look like, the ingredients and the formulas inside are not gender-specific. Nor are they age or ethnicity-specific for that matter.